Our hearts go to everyone affected. We’ll all get through this together, We’re all stronger together
Updated: May 13th, 2020
We will continue to support our local Meals on Wheels program by donating 5% of all online purchases to help feed those in need.
As a token of our appreciation for your support, we will include a complimentary jewellery cleaning and polishing cloth with your next purchase online.
The health and safety of customers and staff is a top priority. In keeping with COVID-19 health policies, the store will allow for physical distancing and regularly-used surfaces will be cleaned.
ENTERING THE STORE
- If you are wearing a mask when entering, you may be asked to remove it temporarily for security and identity purposes.
- Please sanitize your hands.
- Please remember to maintain physical distancing of at least 2m (6 ft).
- You will be asked to sanitize your hands again prior to handling any product or working with our sales and customer service personnel.
- If you are heading to our Service Department, please follow the directional arrows.
- If you have any questions or concerns regarding the steps we are taking to keep our team and guests safe during this difficult time, please ask to speak to a store manager.
Thank you for doing your part to keep our staff and other guests safe and healthy.
To help protect our team and other guests on the premises, please answer the three questions below before choosing to enter the store.
- Have you had any flu-like symptoms in the past 14 days?
- Have you had close contact with, or cared for someone diagnosed with COVID-19, within the last 14 days?
- Have you returned from any country outside Canada within the last 14 days?
If you have answered YES to any of the questions above, we ask that you please do not enter the store.
For your convenience, we can always try to help you over the phone or through our online store.
STAY SAFE - STAY HOME - HELP PREVENT THE SPREAD
We have designated Entry and Exit Doors.
We have also installed permanent protective shields at our POS stations and have portable shields for viewing product.
Our staff will be required to wear masks while on the sales floor and masks and gloves when handling customers product (when not 6ft distancing our behind a protective shield).
We will be sanitizing and cleaning POS stations between every customer.
For On-line purchased we now have CURB SIDE Pick up our Delivery options.
OUR TEAM- PROTECTION
Our staff will be COVID-19 screened and temperature checked at the beginning of every shift.
Our staff will be expected to wash hands between customers.
We are excited to see you in the store soon.
Updated: April 13th, 2020
I want to give you my personal thanks for supporting Independent Jewellers. Your choice to support us by shopping locally is very much appreciated. You may not know this, but Independent Jewellers is a locally owned Edmonton business. As the founder of the business, I consider myself fortunate to have been a part of the strong and vibrant Edmonton community for more than 40 years. Helping our guests find the perfect gift to create that special memory is what my team has always done best. When this pandemic made it necessary for me to close my store, I was very concerned for the health and wellbeing of my 38 dedicated and loyal team members. Their health and safety, along with the health and safety of our guests was, and still is, my number one priority.
I continue to value every customer and am thankful every day that
we are still able to help create special memories with purchases from the IJ online store.
As a token of my appreciation for your support, I have included
a complimentary jewellery cleaning polishing along with your
I have also donated 10% of this online purchase to support our
local “Meals on Wheels” programs.
I look forward to seeing you in the store again as soon as it is
possible to re-open safely.
Thank you for choosing Independent Jewellers.
Take Care & Be Well
Updated: March 27th, 2020
In response to the COVID-19 pandemic, Independent Jewellers store front will be temporarily closed from end-of-day March 27th until further notice. You can continue to shop online 24/7 from the comfort of your home.
If you are concern about your layaway, special order or repair that is currently at our store, please know that we have taken extra precautions to take care of your precious jewellery, and it will be available upon our re-opening.
Should you have any questions or concerns, please email us at firstname.lastname@example.org.
Thank you for your understanding and continued support during this difficult time.
Please take care and stay safe.
Gerry Gilroy – President of Independent Jewellers.
During this downtime, you can still browse the site as well as connect with us on our social media platforms. We will continue closely monitoring the situation as it develops and we will update you about our physical store reopen. Please follow us on Social Media for the most up-to-date information regarding our reopening.