Return and Exchange Policy

At independent Jewellers your satisfaction is our number one priority. If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange, provided it is in its original condition, subject to the following provisions: 
  1. Refund or exchange within 30 days from purchase, with original receipt. For online orders, return post marked within 30 days from date the order was received. Refund will be issued in the original form of payment.
  2. All products will be inspected by our office before a refund is authorized.
  3. Jewellery must be in good condition with all original certificates and accessories. Watches must be in original, unworn condition. All packaging, instructions and warranties must be included with the watch.
  4. Gift returns with receipt can only be exchanged or converted to a gift card. 
  5. Shipping charges are non-refundable. 
  6. Clearance items are exchange only.
  7. Returns and exchanges are free of charge. 
  8. All special orders and custom design items are final sales and cannot be returned or exchanged.


Return In-Store: 

If you purchased your item online, you can return or exchange your item in-store. 

Return Online:

In order to return an item purchased online by mail, please follow the steps below:

  1. Sent an email to to include the following: your name, telephone number, invoice number, and the reason you are returning the item.
  2. A Return Confirmation email will be sent to you including the return shipping label. 
  3. Please send the item in the original package, if possible. Please include any additional documents like certificates and warranty cards. For security purposes, do not write Independent Jewellers anywhere on the outside of the package. 
  4. Ship the return package to the address:
11248-170 Street NW
Edmonton, T5S 2X1
AB, Canada
 After inspection of the returned item and provided it is in satisfactory condition, a refund will be issued to the same form of payment as used for the original purchase. Gift returns can only be exchanged or converted to a gift card.


For more information, please contact us at: 

Email address:

Toll-Free: 1-800-896-4385