Shipping / Pickup Policy

Shipping and Pickup Policy
All online purchases will be shipped by FedEx or Canada Post.

General Information:

  • No orders will be shipped outside of Canada, 
  • Orders must be received by 12 pm MDT or your order may not be processed until the following business day, 
  • Orders placed on the weekend will not be processed until the following Monday, 
  • Business days are Monday to Friday, excluding Canadian holidays.
  • Shipping and Billing Address must be the same for orders over $4999

Tracking Your Order:
Once your order has been shipped, you will receive an e-mail from Independent Jewellers containing your tracking number.

Estimated Arrival Date

  • We will ship your order within 2- 5 business days. 
  • For your protection, orders require a signature upon delivery/pick up.
  • P.O. Boxes may only be shipped via Canada Post and will require additional time for delivery
  • Inclement weather conditions or other shipping service disruptions, may delay delivery. This is beyond our control and it is not subject to a shipping fee refund

Note: You are responsible for filing a claim with the courier if items are damaged during shipping.

Our carriers may experience some delays that are outside of our control. As a result your order might take a bit longer then usual to get delivered. 

Thank you for your understanding and you patience.

For more information, please email:

Toll-Free line: 1-800-896-4385

Phone: 780-484-6342

Curbside Pickup for Online Orders

    • Add desired items to our online shopping cart, proceed to checkout.
    • Select "Store Pick-up" as your shipping method.
    • Curbside Pick up available the next business day from your order after 3 pm, except Sundays. We will email you after your order is ready.
    • The person picking up the order must be the same person who place the order.
    • Come to our Service Desk or wait for us in your car at the designated parking spot located next to the front doors.
    • Staff will verify your picture ID.
    • Staff will verify the credit card used for orders $1000 and over.
    • Drive home safe with your new purchase!

Curbside Pickup available at the location below:

11248 - 170 Street
Edmonton, AB, Canada

For more information please email:

Toll-Free line: 1-800-896-4385

Phone: 780-484-6342