General Information:
- No orders will be shipped outside of Canada,
- Orders must be received by 12 pm MDT or your order may not be processed until the following business day,
- Orders placed on the weekend will not be processed until the following Monday,
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Business days are Monday to Friday, excluding Canadian holidays,
- Shipping and Billing Address must be the same for orders over $4999.
Tracking Your Order:
Once your order has been shipped, you will receive an e-mail from Independent Jewellers containing your tracking number.
Estimated Arrival Date
- We will ship your order within 2- 5 business days,
- For your protection, orders require a signature upon delivery/pick up,
- P.O. Boxes may only be shipped via Canada Post and will require additional time for delivery,
- Inclement weather conditions or other shipping service disruptions, may delay delivery. This is beyond our control and it is not subject to a shipping fee refund.
Note: You are responsible for filing a claim with the courier if items are damaged during shipping.
Our carriers may experience some delays that are outside of our control. As a result your order might take a bit longer then usual to get delivered.
Thank you for your understanding and you patience.
For more information, please email: shop@independentjewellers.net
Toll-Free line: 1-800-896-4385
Phone: 780-484-6342
In-Store and Curbside Pickup for Online Orders
- Add desired items to our online shopping cart, proceed to checkout.
- Select "Store Pick-up" as your shipping method,
- In-Store Pick-up available 1-2 business days after the order is placed, except Sundays. You will receive a pick-up email after your order is ready,
- The person picking up the order must be the same person who place the order,
- Come to our Service Desk or wait for us in your car at the designated parking spot located next to the front doors,
- Staff will verify your picture ID,
- Staff may verify the credit card used for orders $1000 and over,
- Drive home safe with your new purchase!
Curbside Pickup available at the location below:
11248 - 170 Street
Edmonton, AB, Canada
For more information please email: shop@independentjewellers.net
Toll-Free line: 1-800-896-4385
Phone: 780-484-6342