Privacy Policy

Independent Jewellers is committed to respecting your privacy through the confidentiality, accuracy and protection of your personal information.

Under no circumstances do we sell or rent the personal information you give us, such as your name, address and email address, to other businesses. 

Why we collection your information?
When you visit our Site we collect personal information as part of the buying and selling process, which may include:
  • Registering or filling forms on this Site 
  • To complete, fulfill and manage your orders (including processing your payment information, arranging for shipping and providing you with invoice  and/or order confirmation)
  • Communicate with you providing comments or feedback 
  • To allow you to participate in interactive features of the services on this website
  • Participating in consumer contests and other promotions
  • Using other features of this Site that may require personal information in order to utilize the feature.
How can you withdraw your consent?
You may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at anytime, by contacting us at 
or mailing us at:
Independent Jewellers
Privacy Compliance Officer
11248-170 Street NW, Edmonton
T5S 2X1 AB, Canada

Personal information we collect
When you visit this Site, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and some of the cookies that are installed web pages or products that you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”

We collect Device Information using the following technologies:
  • “Cookies” which are data files placed on your device or computer and often an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit 
  • “Log files” track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as “Order Information”.
To protect your personal information, we take reasonable precautions and follow
industry best practices to make sure it is not lost, misused, disclosed, altered or
destroyed. If you provide us with your credit card information, the information is
encrypted using secure socket layer technology (SSL) and stored with AES-256
However, no transmission over the internet is 100% secure. We follow all PCI-DSS requirements and implement additional generally accepted industry standards but we cannot guarantee that information disclosed through the internet cannot be intercepted or otherwise accessed by third parties.
Third-Party Service
In general, the third-party providers used by us will only collect, use and disclose your information to the extend necessary to allow them to perform the service they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policy in respect to the information we are required to provide to them for your purchase -related transaction.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them. We use Shopify to power our online store
  • You can read more about how Shopify uses your Personal Information here
We use Google Analytics to help us understand how our customers use the Site
  • You can read more about how Google uses your Personal Information at                                                        
We use Facebook to present our products on social media platforms.
  • You can read more about how Facebook uses your Personal Information here 
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Age of consent
Minors, under the age of 18, are not authorized to use this Site. Creating an account
with false information is a violation of our Site Terms and Conditions.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Questions and Contact information
If you would like to access, correct, amend or delete any personal information we have about you, to register a complaint, or simply want more information, please contact our Privacy Compliance Officer at or by mail at:
Independent Jewellers
Privacy Compliance Officer
11248-170 Street NW, Edmonton
T5S 2X1 AB, Canada