In Store Service

Repairs and Maintenance

Independent Jewellers is capable of handling nearly every kind of jewellery repair or custom make-up you may require with our onsite goldsmiths and watchmaker. Our team consists of eight goldsmiths, three of whom are master goldsmiths, each with over thirty years of experience. 

 Everyday repairs include but are not limited to the following:

  • Inspecting, cleaning and polishing your jewellery free of charge
  • Ring sizing
  • Chain soldering
  • Replacing missing gemstones
  • Setting gemstones
  • Re-tipping claws
  • Ring refurbishing
  • Rhodium plating white gold rings
  • Pearl re-stringing
  • Watch battery replacement

Services & Repairs Team Contact:

Tel.: 780-484-6342 or email:


Custom Design:

 We would be honoured to create jewellery for you. Together, with your vision and our experience, we can create something truly special. You can design something new with us, or we can redesign a piece which is meaningful to you but needs a bit of a modern touch. 

For more information please contact:

Tel.: 780-484-6342 or email:


Trade-Up Program:

You can bring your jewellery, originally purchased from us, along with original receipt/warranty, and we will give you credit that you can use towards even more memorable pieces. Items that qualify for Trade-Up may include:

- Engagement rings, wedding bands, diamond rings (excluding custom design, unique special orders or eternity bands)

- Diamond solitaire earrings

- Diamond solitaire pendants

 If you have questions regarding our Trade-Up Policy, please contact our sales representatives at:

Tel.: 780-484-6342

Toll-free: 1-800-896-4385



I want the transaction to be stress free for you. With approved financing, you can enjoy your purchase now, and pay for it later. We are partnered with Flexiti, a Canadian financing provider, no paper applications to sign or fill out. 


For more details please contact our sales representatives at:

Tel.: 780-484-6342

Toll-free: 1-800-896-4385



 We provide a Layaway plan (in store only) on selected jewellery for 6 months, no payment. There is a minimum payment of 20% down on regular stock items and a minimum payment of 50% down on all special orders or custom orders. Deposits are non-refundable on special or custom orders. Payment must be made every month. Layaways must be paid in full by the end of the 6th month. All cancelled layaways are subject to a minimum 20% restocking fee.


For more details please contact our sales representatives at:

Tel.: 780-484-6342

Toll-free: 1-800-896-4385



 Our two person gemological department offers jewellery appraisals for insurance purposes. An appraisal is an opinion regarding the authenticity, quality, design and replacement value of a piece of jewellery. Many people believe that the declared value is the most important aspect of an appraisal however an accurate description of the piece’s design and components (the metal and stones) is really the key to establishing a precise evaluation. Insurance companies generally require that your precious jewellery be appraised every 2 to 5 years in order to keep values current and premium payments in line with changing market conditions.

Appraisal Services Contact:

Tel.: 780-484-6342 or email:


Insurance Division:

 At Independent Jewellers we have a dedicated Insurance Claims Department with over forty years of experience handling insurance claims from every major insurance company. Using our experience and contacts within the insurance industry we can make filing your claim a quicker, simpler process and get you the best value for your claim dollars.

Insurance Claims Services Contact:

Tel.: 780-484-6342 Ext. 263 or email: