SHOPPING EXPERIENCE
Are online items available in store?
Yes, all items available online are also available in-store to see and purchase in person.
I'm giving this as a gift. What are my options as I place my order?
For that extra personal touch, we offer a complimentary gift wrapping, and a personalized 'Especially for you' note card. We also pack your jewellery in branded jewellery box - ideal for gifting or personal storage. You may also request to purchase a gift voucher.
How do I know my purchase is confirmed?
After you complete your purchase using our Checkout process, an e-mailed Order Confirmation will be sent to you shortly. After we process your order you will receive another confirmation with a shipping tracking number.
Can I modify an order once placed?
We will do our best to accommodate any requests up until the order has been shipped. Once an order is shipped, we are unable to make any changes.
What do I do if there is a problem with the item I purchased online?
Please contact shop@independentjewellers.net and we would gladly assist you.
For online orders is there a restocking fee for returns?
If for any reason you are not happy with your purchase you may return with no restocking fee. Please send us an email, and we will send you a free return shipping label. For more details, please refer to our return policy. Learn More
How is my order packaged?
We ship using secure, non-descript packaging boxes. Inside, you’ll see Independent Jewellers elegantly branded Jewellery packaging – ideal for gifting or personal storage.
Does Independent Jewellers offer gift wrapping?
Yes, we offer complementary gift wrapping for purchases.
ACCOUNT
What is an online shopping account? What are the benefits of having one?
The online shopping account serves as a quicker checkout process for our clients. By having an online shopping account our clients can view their order history, control email preferences, save their favorite items to view later and store their billing and shipping information.
How do I change my password?
Navigate to Your Account, select Settings and then select Change Password to update your account password.
GENERAL
How do I properly size my finger?
Visit us in-store or use our easy to use Ring Sizing Guide as a quick and simple solution to your sizing concerns. Ring Sizing Guide - Learn More
Should I buy jewellery online?
Yes, buying gold jewelry online is as safe as buying it in-store. Make sure you are purchasing only from a reputed store like Independent Jewellers. Over the years, people in Alberta have come to associate Independent Jewellers with quality products at affordable prices. Our attention to Customer Service has given rise to the operations’ unqualified success. We have a large number of loyal, repeat customers. In fact, for eighteen consecutive years Independent Jewellers has won the prestigious Consumer Choice Award. We have confidence in our products; we offer you free and easy return if you will be not satisfied with your purchase.
Do you buy jewellery?
No, however we offer lifetime trade-up on eligible items purchased through our store. We also offer custom design services allowing you to use your old gold and gemstones to create new pieces.
Can your staff cut off a ring?
Our goldsmiths can cut off most rings. We use a special tool that protects the finger. After the cut, we can repair and resize your gold ring to the desired finger size or create a new piece of jewellery using your gold and gemstones.
Does Independent Jewellers offer financing?
Yes, Independent Jewellers offers financing options for purchases.
Can I book an appointment at Independent Jewellers?
Yes, appointments can be booked for personalized service.
APPRAISAL
What is a jewellery insurance appraisal?
An appraisal is an opinion regarding the authenticity, quality, design and replacement value of a piece of jewellery. Many people believe that the declared value is the most important aspect of an appraisal however an accurate description of the piece’s design and components (the metal and stones) is really the key to establishing a precise evaluation. Insurance companies generally require that your precious jewellery be appraised every 2 to 5 years in order to keep values current and premium payments in line with changing market conditions.
Does Independent Jewellers offer Insurance services?
Yes, our gemological department offers jewellery appraisals for insurance purposes.
Learn more.
CUSTOM DESIGN
Does Independent Jewellers offer custom ring design?
Yes, here at Independent Jewellers, we are focused on making your dream a reality whether that includes redesigning a precious heirloom, creating a personalized piece of jewellery, or creating a one of a kind design. We strive to make the custom design process an easy and enjoyable experience. We do everything in-store and with over 45 years of experience, you can feel confident that your dream piece will be perfectly made.
How does the custom design process work?
Our custom design process begins with an in-store consultation where we discuss your ideas, style, and budget. We then create a CAD design for your approval, followed by a 3D model so you can preview the piece. Once finalized, the design is cast in your chosen metal and completed by our goldsmiths, who handle stone setting, detailing, and final polishing. Every step is done in-store to ensure quality and precision.
PRODUCT INFORMATION
Which diamond shape is best for an engagement ring?
The best diamond shape depends on personal preference; popular shapes include round, radiant, princess, and oval. See more.
What is the difference between 10kt, 14kt, and 18kt gold
The difference lies in the gold content; 10kt has 41.7% gold, 14kt has 58.3%, and 18kt has 75% gold. See more.
What is white gold and how is it different from platinum?
White gold is an alloy of gold and other metals, while platinum is a pure metal, denser and more durable.
What do the three stones in a three stone engagement ring represent?
They typically represent the past, present, and future of a relationship.
Can the three stones in a three stone ring be different shapes?
Yes, the stones can be different shapes, allowing for a unique and personalized design.
How do I choose the right size for the side stones?
Consider the proportions of the center stone and your personal style when selecting side stones.
Are three stone engagement rings more expensive than solitaires?
Three-stone engagement rings are not necessarily more expensive than solitaires, it depends on the total diamond size, as well as the clarity and colour of the stones being compared. In general, larger diamonds are more expensive than smaller stones of the same clarity and colour. When comparing a solitaire and a three-stone ring with the same total carat weight, a solitaire setting is often more expensive, since a single larger centre diamond typically carries a higher price per carat than multiple smaller diamonds combined.
What metals work best for three stone engagement rings?
Popular choices include white gold, and yellow gold, depending on personal preference.
What is rhodium plating?
Rhodium plating is a process that coats jewellery with a thin layer of rhodium to enhance shine and durability.
What is rhodium metal?
Rhodium is a rare, silvery-white metallic element that is highly reflective and resistant to tarnish.
Does rhodium plating jewellery tarnish?
Rhodium plating is resistant to tarnishing, but it can wear off over time.
Are tungsten rings good?
Tungsten rings are popular for their durability and scratch resistance, making them a great choice for wedding bands.
What is a tungsten ring?
A tungsten ring is a wedding band made from tungsten carbide, known for its strength and scratch resistance.
Are ceramic rings durable?
Yes, ceramic rings are quite durable and resistant to scratches, but they can be more brittle than metal rings.
Do ceramic rings scratch?
Ceramic rings are resistant to scratches, but they can chip or crack if subjected to hard impacts.
What hand does the wedding band go on?
In Canada, the wedding band is typically worn on the fourth finger of the left hand.
What finger does the wedding band go on?
The wedding band goes on the fourth finger of the left hand in Canada.
How much should an engagement ring cost?
There’s no set rule for how much an engagement ring should cost, it really depends on your budget and priorities. While you may hear about the “two to three months’ salary” guideline, from our perspective that isn’t important; the right ring is one that fits your finances and reflects what your partner will love.
What is gold?
Gold is valued for its lustre and resistance to tarnishing. It is often alloyed with metals like copper or silver, resulting in different karats. For example, 18kt gold contains 75% gold. Gold is malleable and can be crafted into intricate designs, making it a favoured choice among jewellers. Learn more.
What is silver?
Silver is known for its bright shine but is more prone to tarnishing. Sterling silver, comprising 92.5% silver and 7.5% other metals, is a popular choice for its balance of durability and aesthetics. Silver requires careful maintenance to prevent tarnishing, and regular polishing can keep its shine intact. It is often combined with other metals to enhance durability. Learn more.
What is titanium?
Titanium is lightweight, strong, and corrosion-resistant metal, making it an excellent option for modern designs. Learn more.
What are popular wedding band styles?
Popular wedding band styles range from simple and classic to more detailed and modern. The most common choice is a plain metal band, known for its timeless and minimal look, followed by diamond bands such as pavé, channel-set, or eternity styles that add sparkle. See more.
REPAIR AND RING SIZING
Does Independent Jewellers offer ring sizing?
Yes, we offer ring sizing services to ensure a perfect fit. Our service department works on a first-come, first-served basis, and sizing typically takes 4–5 business days. See more.
Does Independent Jewellers offer jewellery repair services?
Independent Jewellers is capable of handling nearly every kind of jewellery repair or custom make-up you may require with our onsite goldsmiths and watchmaker.
Our team consists of eight goldsmiths, three of whom are master goldsmiths, each with over forty-five years of experience. Learn more.
How much to fix a broken gold chain?
The cost to repair a broken gold chain varies depending on the gold’s karat and the extent of the damage. A simple solder repair on a thin chain typically starts at $30. Feel free to contact us for a detailed quote. Contact us here.
Can a broken silver chain be repaired?
Yes, a broken silver chain can be repaired by a jeweller. Feel free to contact us for a price quote. Contact us here.
How much does it cost to resize the ring?
Ring sizing costs vary depending on the gold’s karat and the design, such as the width of the shank. For example, sizing a 10kt ring with a thin shank typically starts at $80 + GST. White gold rings will also require rhodium plating. Feel free to contact us for a free quote, we’re happy to help. Contact us.
How long does it take to resize the ring?
Ring resizing usually takes 4-5 business days, depending on the service department workload. Feel free to contact us for details. Contact us here.
Where can I get a ring sized?
Independent Jewellers is equipped to handle nearly all ring sizing, jewellery repairs, and custom design requests with our on-site goldsmiths. Learn more.
Can a silver ring be sized?
Yes, a silver ring can typically be resized by a jeweller.
Can I resize the gold ring?
Yes, a gold ring can usually be resized by a professional jeweller.
How to measure a ring size?
Ring size can be measured using a ring sizer or by measuring the diameter of a ring that fits. Ring Sizing Guide - Learn More
How to measure ring size from a ring?
To measure ring size from a ring, you can use a ruler to measure the inner diameter of the ring. Ring Sizing Guide - Learn More
How can I measure a ring size at home?
You can measure a ring size at home by wrapping a piece of string around your finger and measuring the length. Ring Sizing Guide - Learn More
Can I resize my ring in Edmonton?
Yes, we offer ring sizing services. Ring resizing usually takes 4-5 business days, depending on the service department workload. Feel free to contact us for details. Contact us.
Can I resize the silver ring?
Yes, we offer ring sizing services. Ring resizing usually takes 4-5 business days, depending on the service department workload. Feel free to contact us for details.
Can a tungsten ring be cut off?
Yes, a tungsten ring can be cut off by a jeweller or emergency personnel if necessary.
Can ceramic rings be cut off?
Yes, ceramic rings can be cut off, but it requires special tools and should be done by a professional, or emergency personnel if necessary.
Does Independent Jewellers carry specific jewellery brands?
Yes, we carry a wide selection of jewellery and watch brands, including Maple Leaf Diamonds, Diamond Evolution Jewellery, Madani Bands, Malo Bands, and I Am Canadian Jewellery, among others. Our watch collection features leading brands such as Citizen, Tissot, Bulova, Movado, Rado, Hamilton, Ball, and Seiko, along with many more.
DIAMONDS
Are lab-grown diamonds real?
Yes, lab-grown diamonds are real diamonds with the same physical and chemical properties as natural diamonds. Learn more.
How are diamonds formed?
Diamonds are formed deep within the Earth under high pressure and temperature over millions of years. Learn more.
What is a lab-grown diamond?
A lab-grown diamond is created in a controlled environment using advanced technology that mimics natural diamond formation. Learn more.
Are synthetic diamonds real?
Yes, Synthetic diamonds, also known as lab-grown diamonds or man-made diamonds, are diamonds that are created in controlled laboratory environments using advanced technological processes that replicate the natural conditions under which diamonds form in the Earth. Learn more.
Is moissanite a diamond?
No, moissanite is a separate gemstone that resembles a diamond but has different chemical properties.
What are the diamond 4Cs?
The 4Cs are Cut, Color, Clarity, and Carat weight, which determine a diamond's quality and value. Learn more.
What are diamonds made of?
Diamonds are made of carbon atoms arranged in a crystal structure.
What is the difference between lab-grown and natural diamonds?
Lab-grown diamonds are created in labs, while natural diamonds are formed in the Earth over time. Learn more.
What are Canadian diamonds and why are they special?
Canadian diamonds are mined in Canada and are known for their ethical sourcing and environmental responsibility.
How do I choose the right engagement ring style?
Consider personal style, lifestyle, and preferences in metal and diamond shape when choosing an engagement ring. Learn more.
What does carat weight actually mean?
Carat weight measures the size of the diamond; one carat equals 0.2 grams.
How much is a 2 carat diamond?
The price of a 2-carat diamond varies widely depending on whether it is natural or lab-grown, as well as its quality based on the 4Cs—cut, color, clarity, and carat weight.
What does a diamond certificate or grading report include?
A diamond certificate, or grading report, is an independent evaluation of a diamond’s quality. It includes details about the 4Cs—carat, cut, color, and clarity—as well as the diamond’s shape, measurements, polish, symmetry, and fluorescence. For some diamonds, it may also indicate their origin, whether natural or lab-grown. It also features a clarity diagram showing any inclusions and a unique report number for verification. Please note that grading may vary slightly depending on the laboratory issuing the certificate. This information helps you understand exactly what you’re purchasing and compare diamonds with confidence.
JEWELLERY CARE
How to clean gold jewellery?
To clean gold jewellery, use warm soapy water and a soft brush, then rinse and dry thoroughly. We’re also happy to offer complimentary cleaning and inspection while you wait—no matter where your jewellery was purchased—so feel free to stop by anytime.
How to clean silver jewellery?
Clean silver jewellery with a silver polish cloth or a solution of water and mild soap. We’re also happy to offer complimentary cleaning and inspection while you wait—no matter where your jewellery was purchased—so feel free to stop by anytime.
Does rhodium jewellery tarnish?
Rhodium plating can wear off over time, but it is resistant to tarnishing.
How should I care for my diamond jewellery?
To care for your diamond jewellery, clean it regularly using warm soapy water and a soft brush to remove dirt and oils. Rinse thoroughly and dry with a soft, lint-free cloth. Avoid exposing your jewellery to harsh chemicals, and remove it during activities such as cleaning, swimming, or exercising to prevent damage. We also recommend not sleeping in your jewellery, as this can cause unnecessary wear or loosen settings over time. We also offer complimentary jewellery cleaning and inspection while you wait—no matter where your jewellery was purchased—so feel free to visit us anytime.
POLICIES
What is Independent Jewellers' shipping policy?
We provide various shipping options; details can be found on our website. See policy.
What is Independent Jewellers' return policy?
The return policy allows free returns within 30 days, subject to conditions. See policy.
Can I shop online and pick up in-store?
Yes, you can shop online and choose to pick up your order in-store. See policy.
STORE INFROMATION
Where is Independent Jewellers located?
We are located at 11248 - 170 Street NW Edmonton, Alberta, Canada
See map.
Is Independent Jewellers a Canadian-owned business?
Yes, Independent Jewellers is a Canadian-owned business. About us.
Can I see a diamond in person before purchasing?
Yes, customers can view diamonds in person before making a purchase. At Independent Jewellers no appointment is necessary but recommended. Locate our store.